RETURN & EXCHANGE POLICY

The American Outfit is a place where your fashion needs are fulfilled with less hustle and a smooth buying process. However, things sometimes don’t go your way, which is completely normal. Yet, we’ve made our customer’s friendly return and exchange policies to overcome your fear of buying and then get worry-free once you buy any item from our store. If you’ve queries or concerns, you may contact our customer service representatives, and they’ll get back to you within 24 hours. Below is a breakdown of our policy. Please review it to ensure smooth proceedings. 

Order Cancellations

Order cancellation must be requested within 24 hours of your order placing. If you request order cancellation within 24 hours, the whole amount will be refunded to your account without hassle. However, if you wish to cancel your order after 24 hours, consider the following criteria.

  • If you request a cancellation after 24 hours of placing the order, 30% of the amount will be deducted from your overall amount. 
  • If you request order cancellation after three days of order confirmation, no cancellation will be entertained. Then you might need to choose another option.
  • If you want to cancel your order 3 days before shipping, 50% of the amount will be deducted. The rest of the amount will refunded to your account.

Return Policy

You may want to return the jacket you bought if you are not satisfied with it. However, eligibility criteria tell you which category you fall into. 

  • The jacket you got should be in its original, unworn, and unused condition. Make sure there are no stains, marks, or odors. 
  • Return must be initiated within 30 days of receiving your shipment. Requests made after 30 days of receiving the product will not be entertained. 
  • The return policy does not apply to custom designs or custom-sized orders. 
  • Make sure the tags and cards are not removed to ensure a smooth return. 
  • Make sure to provide proof in the form of an order confirmation slip and the jacket’s image to ensure the negligence is from our side. 
  • If the customer causes damage or harm after receiving the product, the return request will not be entertained.
  • The whole amount will be refunded to the customer. However, the customer will have to bear the handling and shipping costs to return the product.

Exchange Policy

Exchanging products can sometimes be convenient for customers. To initiate the exchange process, you may contact our customer representatives team. You may contact our team within seven business days with the pictures of the product you ordered and the product you desire. However, an exchange may not be applicable in the following cases;

  • If you want a different jacket size, you may contact our sales team to generate an exchange request.
  • If you find any defect or difference in size due to our negligence, your exchange request is validated.
  • Please make sure the item is in good shape. You are liable for any value loss if the item is not returned in the same condition in which it was received.
  • If you find any defect, size, color or design issue made by our side, the exchange and return policy are validated in that case.
  • If you want to return your jacket because the harm is caused by you, the exchange request will be invalidated.
  • The customer will bear the shipping cost to resend the jacket to us.

Refund

Processing Time:

  • Once we receive and check your return, we’ll email you to confirm whether your refund is approved.
  • If approved, we’ll process the refund, and the amount will be credited back to your original payment method. Please allow 4-7 business days for the transaction to appear, depending on your bank or credit card provider.

Non-Returnable Items

Please note that the following items are non-returnable and non-refundable:

  • Customized or personalized leather jackets
  • Jackets with damage caused by your side

Hope you have a smooth purchase without any return or exchange. Happy shopping!